CRM contacts are not a mere business entity, they are actually a treasure trove of opportunities for small businesses to generate revenue. The contacts you have right now are your future leads or sometimes even a big customer. All you need…

50% of the small businesses are trying to survive and generate required funds for improvements, upgrades and expansions. – SkyLight IT But I have also seen many Australian businesses starting with just one to two employees in a…

86% of customers are ready to pay more for an amicable experience. – Forbes Having a role as a customer experience manager with a CRM solution company is quite rewarding as well as a challenging job. I have…

75% of CRM projects fail and the main reason is not the complexity of the software, but poor user adoption. – A report by SuperOffice I have had a couple of discussions with small businesses and all of…

“Implementing a CRM solution will do absolutely nothing for your business. However, the continued and effective use will.” – Bobby Darnell As the customer experience manager of Quiddity for two years, I completely buy the fact that is…