86% of customers are ready to pay more for an amicable experience. – Forbes Having a role as a customer experience manager with a CRM solution company is quite rewarding as well as a challenging job. I have…

75% of CRM projects fail and the main reason is not the complexity of the software, but poor user adoption. – A report by SuperOffice I have had a couple of discussions with small businesses and all of…

“Implementing a CRM solution will do absolutely nothing for your business. However, the continued and effective use will.” – Bobby Darnell As the customer experience manager of Quiddity for two years, I completely buy the fact that is…

Businesses certainly thrive on the relationship between business and its customers. A customer relationship management application is the key to help you build sustainable relations with your clients. Small businesses do have access to CRM technology but while walking…

Being an Experience Manager at Quiddity, I happen to meet many small business owners and interact with them. During our discussions, they always raise a question that how they can determine the usability of any workflow management system.…