When you are in the zone of concentration, and at the peak of productivity, the last thing that you would want to do is to keep track of the working hours. And losing such productivity costs employers around half…

A survey from Invesp states that companies with omnichannel customer strategies are able to retain almost 89% of their customers. The study successfully throws light on the fact that customers are attracted to only those businesses that are…

There is much more to a CRM solution than being a system that helps small businesses streamline their routine activities and establish meaningful customer relationships. With my experience of working as a product manager for an effective CRM…

Whether it is a to-do list on the app or paper there is something very assuring about the simple act of ticking off the list. Every business differs and with that the list. A CRM can do much more…

The terms project management and customer relationship management sound intimidating and overwhelming for any small business. They have to manage both quite efficiently to keep reeling in profits. However, fatigue gets multiplied when businesses use two different softwares to manage customer experiences and project…