As humans, we are continually looking for new ways to improve and advance ourselves. Whether it’s trying to eat better, to exercise and get in top shape or to spend more time with family and friends, we are always setting new goals and finding better ways to achieve them. The start of the New Year is one such time, when we decide our priorities and set goals.
These goals do not have to be limited only to our personal resolutions. The calendar year has come to an end and it’s a good idea to put on your thinking cap, reflect on how the business fared last year and take stock of what you are doing to maximise your business’s growth in 2018. It is highly likely that we will stick to our business goals than any other resolutions.
Have new ideas you have been thinking about? Issues in the business that keep you awake at night? These should come to the forefront now. Here are 5 small business New Year’s resolution thoughts to get you started:
I will get focused, be more organised and improve my productivity.
Organisation in your work process is often disregarded and underestimated by small business owners. If a structured approach is on your priority list, then reconsider your organisation techniques and look for improvement areas. You can get more done, spend more time with family and build a productive business all with just getting your business organised. In 2018, make mental fitness as important as physical fitness and create good habits around organisation.
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I will use my data to my advantage.
So, you have a new small business CRM, you have increased your online presence or you moved to the cloud. Great going! And now you have a mound of data that you probably did not have before and you expect this new data to make a world of difference to your business. Just one small problem though…it is a mess. It’s from disparate sources and you don’t know what to do with it. This would be a great time to resolve to clean it up and make sense out of it to help you drive your business. Use your data for analysis and to facilitate decision-making.
I will Improve overall customer service.
“Customer experience” is changing businesses across the globe. Customer-first approach is the way to go in the new year as well. Take out time periodically to look at your CRM to study and know your customers better. Ensure that you and your team have the required customer service skills and find ways of regularly improving them by increasing the quality of your services. Doing so, demonstrates that you care for your customers and that you are deeply involved in improving your business.
I will grow my team and delegate more.
If micromanagement is your style of working, it’s time to change and place trust on your team to work independently. Empower your team, set individual goals and help them achieve and contribute to the business. Put performance reviews in place so that the team know that you are involved. 2018 is the year to stop wearing all of the hats in your business. Focus on growing your business, hire the help required.
I will establish work-life balance.
All work and no play makes YOU dull…and exhausted …and irritable…and the list can go on! So, if 2017 was such a year for you, then 2018 should have the priority of hitting that balance in order to attain success in both aspects of your life. With the lines between professional and personal lives blurring, many small business owners put their businesses first. Set some time for yourself and your family – set up an exercise routine or come home in time for dinner on work days. Resolve to take at least one holiday, however long or short, to unplug from work. Get back with renewed energy, motivated and full of new ideas.
Step into the new year with the confidence that 2018 will be the most successful year ever for you and your business. Revise your strategies, create plans, renew your goals and bring all of your resolutions to fruition. Make the best decisions for your business – remember your success depends on it. Grow your small business and look forward to a goal-fulfilled year ahead.
Best of luck to you and your business in 2018!
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